Transparency & Law-Enforcement Policy
Last updated: 08 Dec 2025 Operator: GLITCH LABS LLC Legal contact: [email protected]
1. No-Logs Policy
We operate under a strict No-Logs Policy. We do not record traffic, DNS, or connection history.
See our Privacy Policy for the technical configuration snippets (/dev/null) that enforce this.
2. Data Inventory (What actually exists)
In the event of a valid legal request or server seizure, here is strictly what data exists within our infrastructure:
A. Persistent Data (Database)
| Data Type | Fields Stored | Purpose |
|---|---|---|
| Account | user_code, subscription status | Authentication & Access Control. |
| Linked Devices | device_id, platform, app_version, name | Device limit enforcement & troubleshooting. |
| Telegram | telegram_id | Subscription management (if linked). |
B. Ephemeral State (Active Sessions)
- Active Connections: A database record exists only while a user is connected, linking a
device_idto a specific VPN node. This record is deleted immediately upon disconnection. - RAM State: VPN nodes store routing tables in RAM. This data is lost upon reboot or power loss.
C. Payment Records
We are required by law to retain transaction records for tax and accounting purposes.
| Data Type | Retention |
|---|---|
| Telegram Stars (Metadata: ID, Amount) | 3 Years (US IRS / Tax Compliance) |
| Cryptocurrency (Hash, Amount) | 3 Years (US IRS / Tax Compliance) |
We DO NOT possess:
- Traffic logs (visited websites, payloads).
- Connection logs (history of “who connected when”).
- Original IP addresses of users.
3. Subprocessors & Infrastructure
We rely on the following third-party providers to operate the service. Data shared with them is governed by their respective privacy policies.
| Provider | Purpose | Jurisdiction |
|---|---|---|
| DigitalOcean | Hosting (VPN Nodes, Backend) | USA / Global |
| EdisGlobal | Hosting (VPN Nodes) | Austria / Global |
| Telegram | Auth, Bot Platform, Payments | UAE / Global |
| NowPayments | Cryptocurrency Payment Processing | Global |
| Cloudflare | DNS & DDoS Protection | USA |
4. Law Enforcement Requests
We respond only to properly served, valid legal requests addressed to GLITCH LABS LLC.
- Email: [email protected] (for initial contact only).
- Scope: We can only disclose what we have. Since we do not have logs, we cannot correlate past activity to a user. We can typically only confirm if an account exists or is currently active.
5. Warrant Canary
As of 08 Dec 2025:
- Warrants received: 0
- Gag orders received: 0
- Searches/Seizures: 0
We will update this counter periodically.